Have you ever ordered something from your favorite online shop?
If so, you’ve probably waited in anticipate for it to be delivered the second you clicked the “order confirmation” button. Sure, you got the email that said it would arrive at your doorstep in the next four days, but after a full week goes by and your package still hasn’t arrived, you start to lose faith. Maybe you call the company, maybe they answer you back with reliable shipping information, and maybe they never answer at all. Regardless, your poor shipping experience makes you trust the company less and more importantly, has left you incredibly disappointed.
As a company owner with an online shop, this is the last feeling you want your customers to experience. As an online business, you want to ensure that your shipping is reliable, quick, and never leaving your consumer with a poor experience.
But why does this matter? We’ll explore this in the article below!
Why Does Reliable Shipping Matter?
We live in a world that’s constantly moving faster and faster. People want what they want, and they want it now – that’s why Amazon Prime has done so well in today’s market. People put in an order and they can absolutely expect it within the next two days without any question. The speed and reliability of the vendor people choose to work with matters more than anything.
The way vendors handle online shipping will reflect the value they put on their customers, something that the modern consumer cares a great deal about.
A great example of an online shop with a dedication for reliable shipping? JJ’s House! Not only does this company provide you with shipping estimations and information, they also provide you with shipping guides and customer service in the event that there’s an issue with your shipment.
How Can We Improve Shipping for our Online Shops?
As we said above, the way a company handles their customer’s shipments is going to make a huge difference in how their consumers view them, review them, and rate them. So, it’s vital that you’re doing everything in your power to improve your shipping services. This should be a consistent, constant evolution that you’re finely tuning every step of the way to ensure that you’re providing your clients with the shipping services that will best please them.
Consider focusing on the customer service aspect of shipping first. Make sure your clients understand the realistic shipment dates and ensure they agree to them. Do not promise them a shipment date that you cannot deliver in – reliability is key when it comes to shipping products to customers. Try setting up worldwide courier partners in order to best provide your international clients with convenient, speedy shipping. Finally, do everything in your power to control delays on your end. While there’s not much you can do if the postal services have issues, ensure that every package that leaves your shop is going out on time, if not earlier.